Thank you for choosing Queens Beauty Lounge. I'm excited to welcome you! If you have any questions, please feel free to reach out. Your balance will be collected through Zelle or Cash. Looking forward to seeing you soon!

**Help yourself to some snacks and drinks during our appointment. Need a break to stretch? Just let me know. Ensuring a pleasant and stress-free experience is my top priority**

Feel free to bring any items that will help you stay occupied and make your appointment enjoyable, such as work materials, schoolbooks, etc. WIFI is available. *Please inform me if there's anything specific you require during your appointment to ensure a pleasant experience. I'm looking forward to your visit*.

Late Arrivals: There is a 15-minute grace period. A $25 fee will be applied if you arrive more than 15 minutes late.

Guests: Please note that extra guests are not permitted. If you believe an exception is necessary, contact us in advance to see if we can accommodate your request.

No Call/No Show: Clients who fail to show up for their appointment without notification will be prohibited from future bookings, except under special circumstances. Fees may apply.

Deposit Policy: Deposits are non-refundable after 24 hours of booking.

Cancellation/Rescheduling Within 24 Hours: Clients have the option to call and cancel or reschedule their appointment within 24 hours of booking to receive a refund for the deposit. Non-Refundable Deposits: Deposits become non-refundable after 24 hours of booking. In the event of a cancellation or rescheduling beyond the initial 24-hour window, the deposit will not be refunded.

Cancellations: Cancellations made less than 72 hours before the scheduled appointment may incur a fee of 25% of the total service cost.

Thank you.